Email: cathy@zusetsu.com

   

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Zusetsu - An English company passionate about contemporary textiles originating from the traditional, creative heritage of Kyoto.

Registered office address: Zusetsu Ltd., Castle Nurseries, Chipping Campden, Glos., GL55 6JT United Kingdom

Company Number: 11806597. VAT Number: GB 315 9298 79. Copyright Zusetsu Ltd., 2020.

SHIPPING & RETURNS

Shipping Policy

United Kingdom (UK)

Free standard delivery is applied to all UK orders with a value over £50 (UK Mainland, Northern Ireland, Channel Islands & Isle of Man only). Orders under £50 will be subject to a flat rate shipping charge of £3.45.

Europe (EU)

Free standard delivery is applied to all EU orders (excluding UK) with a value over £75. Orders under £75 will be subject to a flat rate shipping charge of £9.75.

USA, Canada, Rest of the World

Free standard delivery is applied to all North America and Rest of the World orders with a value over £150. Orders under £150 will be subject to a flat rate shipping charge of £17.55.

(The above shipping prices are inclusive of VAT where applicable.)

Please Get In Touch

Please email us as we can sometimes reduce the shipping costs for overseas customers. Please get in touch and we'll see what we can do.

Dispatch

Orders are generally dispatched by the Royal Mail Signed For Service. We endeavour to dispatch orders within 2 days of receipt. 

Return & Exchange Policy

We use Royal Mail First Class Standard Delivery. If returning your items, please use the same service if possible, thank you. Please attach the Returns Address label to the front of your re-sealed box packaging. Please return items unused and in good condition.