SHIPPING & RETURNS

Shipping Policy

United Kingdom (UK)

Free standard delivery is applied to all UK orders over £22.00. (UK Mainland, Northern Ireland, Channel Islands & Isle of Man only). ​

Europe (EU)

All orders will be subject to a flat rate shipping charge of £7.80.

USA, Canada, Rest of the World

All orders will be subject to a flat rate shipping charge of £10.95.

(The above shipping prices are inclusive of VAT where applicable.)

Dispatch

Domestic orders are generally dispatched Royal Mail First Class. International orders are generally dispatched Royal Mail International Standard.

Delivery Upgrades

We are now offering delivery upgrades to the UK, Europe, and Worldwide - for that extra peace of mind. 

United Kingdom (UK) - £7.65 Royal Mail Special Delivery Guaranteed by 4pm Next Day.

Europe (EU) - £10.95 Royal Mail International Track and Sign.

Worldwide - £15.45 Royal Mail International Track and Sign. 

We endeavour to dispatch orders within 2 working days of receipt. (Please bear in mind British Bank Holidays when making your order, as our UK Post Offices will be closed!)

Return & Exchange Policy

It is important that items are returned unused, and in perfect condition.

We use Royal Mail First Class Standard Delivery. If returning your items, please use the same service if possible, thank you.

Our address is:

Zusetsu Ltd.,

27 Castle Nurseries,

Chipping Campden,

Gloucestershire,

GL55 6JT

U.K.

You can print out our address by clicking on this link.

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Zusetsu - An English company passionate about contemporary textiles originating from the traditional, creative heritage of Kyoto.

Registered office address: Zusetsu Ltd., Castle Nurseries, Chipping Campden, Glos., GL55 6JT United Kingdom

Company Number: 11806597. VAT Number: GB 315 9298 79. Copyright Zusetsu Ltd., 2020.