SHIPPING & RETURNS

Shipping Policy

United Kingdom (UK)

Free standard delivery is applied to all UK orders (UK Mainland, Northern Ireland, Channel Islands & Isle of Man only). 

Europe (EU)

All orders will be subject to a flat rate shipping charge of £6.65.

We offer free standard delivery for orders over £100.

USA, Canada, Rest of the World

All orders will be subject to a flat rate shipping charge of £9.80.

We offer free standard delivery for orders over £100.

(The above shipping prices are inclusive of VAT where applicable.)

Dispatch

Domestic orders are generally dispatched Royal Mail First Class. International orders are generally dispatched Royal Mail International Standard.

Delivery Upgrades

We are now offering delivery upgrades to the UK, Europe, and Worldwide - for that extra peace of mind. 

United Kingdom (UK) - £3.44 Royal Mail Signed For

United Kingdom (UK) - £6.70 Royal Mail Special Delivery Guaranteed by 1pm

Europe (EU) - £9.33 Royal Mail International Track and Sign

Worldwide - £11.50 Royal Mail International Track and Sign 

We endeavour to dispatch orders within 2 working days of receipt. (Please bear in mind British Bank Holidays when making your order, as our UK Post Offices will be closed!)

Return & Exchange Policy

We use Royal Mail First Class Standard Delivery. If returning your items, please use the same service if possible, thank you. Please attach the Returns Address label to the front of your re-sealed box packaging. Please return items unused and in good condition.

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Zusetsu - An English company passionate about contemporary textiles originating from the traditional, creative heritage of Kyoto.

Registered office address: Zusetsu Ltd., Castle Nurseries, Chipping Campden, Glos., GL55 6JT United Kingdom

Company Number: 11806597. VAT Number: GB 315 9298 79. Copyright Zusetsu Ltd., 2020.