SHIPPING & RETURNS

Shipping Policy

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United Kingdom (UK)

All orders are subject to a flat shipping charge of £2.39.

Free standard delivery is applied to all UK orders over £22.00. (UK Mainland, Northern Ireland, Channel Islands & Isle of Man only). ​

Europe 

All orders are subject to a flat rate shipping charge of £3.50.

Free standard delivery is applied to all orders over £30.00.

USA, Canada, Rest of the World

All orders will be subject to a flat rate shipping charge of £7.00.

Free standard delivery is applied to all orders over £30.00.

(The above shipping prices are inclusive of VAT where applicable.)

Dispatch

Domestic orders are generally dispatched Royal Mail First Class. International orders are generally dispatched Royal Mail International Standard.

Delivery Upgrades

We are now offering delivery upgrades to the UK, Europe, and Worldwide - for that extra peace of mind. 

United Kingdom (UK) - £7.65 Royal Mail Special Delivery                                                           - Guaranteed by 1pm Next Day.

Europe - £10.20 Royal Mail International Track and Sign.

Worldwide - £16.60 Royal Mail International Track and Sign. 

Dispatch Times

We endeavour to dispatch orders within 3 working days of receipt. (Please bear in mind British Bank Holidays when making your order, as our UK Post Offices will be closed!)

Return & Exchange Policy

It is important that items are returned unused, and in perfect condition.

We use Royal Mail First Class Standard Delivery. If returning your items, please use the same service if possible, thank you.

Our Address Is:

Zusetsu Ltd.,

27 Castle Nurseries,

Chipping Campden,

Gloucestershire,

GL55 6JT

U.K.

You can print out our address by clicking on this link.